FAQs

Please submit an Online Complaint Form for the regulatory Bylaws enforced by the Bylaw Enforcement Department (Excluding Dog Control Bylaws, Zoning Bylaws, Building Bylaws and Parks Bylaws —see below).

If you have a Noise Control Bylaw complaint, attach a Noise Information Sheet with your Online complaint.

Please submit an Online Dog Control Complaint and Inquiry Form 

Noise Bylaw covers barking dogs. Please complete an Online Complaint Form and attach a Noise Information Sheet to your Complaint.

Please submit an Online General Inquiry Form 

If you have a problem or a concern, please visit our Online Complaint or Inquiry forms.

The forms are designed to guide you through the process and direct you to the relevant RDCK Department or other external agencies that can assist you. 

Your information will be reviewed, and you will be advised of whether or not enforcement action can be taken.

Not all regulatory bylaws are in effect region-wide.

Please fill out the Bylaw Enforcement Survey so the Bylaw Department can advocate for more support in your area and contact your area director.   

Complainant’s identity and any identifying information will not be disclosed to the alleged offender or any public member except as required by law. Likewise, specific details of an investigation or enforcement steps will not be disclosed to the complainant.

Contact information is required to clarify a complaint, obtain more information and file progress.

Personal information you provide on this form is being collected in accordance with S.26(c) of the Freedom of Information and Protection of Privacy Act and will be used only to process it. If the Act allows, this document may become public information. For questions regarding the collection of personal information, please contact the Privacy Officer at (250) 352-6665 or foi@rdck.bc.

Dog control bylaws are in place in ‘defined service areas’ of Electoral Areas I, J, and K and all areas E and F only. Contractors provide services in these areas, and upon receipt of an Online Dog Control Complaint and Inquiry Form, an RDCK dog control contractor will contact you promptly.

Areas A, B, C, D, G, H, and portions of I, J, and K do not currently have dog control bylaws and services. However, citizens from these areas (and portions) with dog control concerns are encouraged to complete a short survey for statistical purposes.

To access the survey,

Go to the Dog Control Complaint and Inquiry Form

Go to Choose the RDCK Area where the contravention happens section

Choose Other Areas (Survey) in the drop-down menu.

The RDCK does not have any applicable bylaws pertaining to fireworks.

Fireworks are prohibited during the imposition of Category Two open fire prohibitions within the Southeast Fire Center.

Noise Bylaw is in effect in Electoral Areas A, B,C, E, F, G, H, I, J and K. Please complete an Online Complaint Form.

In the areas that are not subject to Dog Control Bylaw regulations, the Noise bylaw may assist with barking dogs.

Bylaw Enforcement team prioritizes enforcement actions and situations that risk human health and safety take precedence, and complaints are addressed in a priority sequence. 

If the bylaw office substantiates the complain and determines there is an offence, they will initiate contact with the owner and pursue avenues to gain compliance.

Anonymous complaints will not be accepted.

If the complaint should escalate into court proceedings, it may be necessary for the complainant(s) to testify as witnesses and their information could be subject to disclosure.

Please complete an Online General Inquiry Form and you will be contacted.