Water Services

Environmental Services
Water Services
RDCK Water Services is committed to delivering safe, reliable water services to communities across the region.
We currently own and operate 18 independent water systems and one drainage system, ensuring high-quality drinking water and regulatory compliance through water quality monitoring, treatment, distribution system maintenance, water conservation and emergency response planning.
Each system is managed as a self-sustaining service, funded entirely by its users, with the exception of any federal or provincial grant funding.
Our team oversees system operations, maintenance, and capital upgrades, long-term sustainable asset management and financial planning, conservation initiatives and regulatory compliance.
We are dedicated to protecting local water sources and providing responsive customer service to residents and businesses.

Complete List of Water Conservation Measures for All Stages
View List
Water Notifications Service
Sign up here: RDCK Water Notification Service
The RDCK uses a notifications service powered by Voyent Alert. Users will receive both Emergency and RDCK Water System notifications based on the location entered when signing up. The service offers users a choice of how to receive notification: mobile app, email, SMS text message, or text to landline voice call. Voyent Alert is FREE, easy to use, 100% Canadian, and totally anonymous.
RDCK water system customers will receive water system related notifications that include: water quality advisories, maintenance activities, water conservation measures, and other public notices. Once registered, users will automatically be subscribed to receive notifications sent out by Emergency Services, as well as RDCK water system specific notifications, Users are able to customize which notifications they would like to receive within the “My Topics” tab, and can subscribe to receive notifications for multiple locations throughout the RDCK.
If you need assistance in signing up, contact the RDCK Water Services Office at 250.428.2612 or 1.833.233.2662.
Current Water Advisories / Conservation Measures / Maintenance Notices
Click HERE to see Boil Water Notices, Water Quality Advisories, Water Conservation Measures, and Maintenance Notices currently on RDCK water systems.
Water, Water, Everywhere….
The Regional District currently owns and operates 18 water systems. Locations can be seen on the RDCK Water Systems map.
For more information on RDCK water systems please visit the RDCK Water Systems webpage.
For information on water systems not owned/operated by the RDCK, visit the Interior Health Interactive Drinking Water Advisory Map to search the entire Interior Health region for current drinking water advisories. You can also learn about water suppliers, types of advisories and the reasons for the advisories.
Capital Projects
Current RDCK Water System Capital Projects
System | Description | Status |
---|---|---|
Balfour | Secondary water source | 50% complete |
Erickson | Phase 1 Metering | 25% complete |
Erickson | Creston Valley Alternate Water Supply Feasibility Study | 40% complete |
ALL | SCADA system upgrades | 50% complete |

Completed RDCK Water System Projects
System | Description | Completed |
---|---|---|
Duhamel | Distribution upgrades | September 2024 |
Erickson | UV replacement | October 2024 |
Lister | Water line replacement and distribution upgrades | November 2024 |
Riondel | Reservoir valve chamber repair and meter install | December 2024 |
Woodbury | Water treatment system upgrades | October 2024 |
Ymir | Control and SCADA upgrades | November 2024 |
Grandview Properties | Meter Interface Unit upgrade | October 2021 |
Woodland Heights | Disinfection treatment system and building upgrades | September 2020 |
Erickson | Water distribution system replacement along Tooze Road | July 2020 |
Edgewood | New well sources, reservoir, pump station, and water transmission line | December 2019 |
Balfour | Universal metering, new reservoir, Busk Road mainline replacement, new booster pumps, and PLC controls at treatment plant | July 2019 |
Water Bylaws
The terms and conditions under which water from the Regional District of Central Kootenay Water Systems may be supplied, used and regulated can be seen in Water Bylaw No. 2894. The utility rates, fees, and charges for the Regional District of Central Kootenay owned utilities can be seen in Utilities Rates, Fees and Charges Bylaw No. 2951
Billing and Account Changes
Please visit the Utility Services webpage to find information on utility billing services, and how to request a new account or report a change to an existing account.
Why are changes being made to my water system?
Many of BC’s water systems are in need of infrastructure upgrades and/or replacement. The changes planned for many RDCK water systems are intended to correct the problems that are related to age and years of use. For specific project information, see Water Systems.
Why are there sometimes contaminants in my drinking water?
Many water systems in BC draw their drinking water straight from surface sources. Many micro-biological contaminants occur naturally and are part of a functioning ecosystem. Other contaminants are the result of metals leaching from the ground or from the introduction of fecal matter from livestock or wildlife.
Who is most at risk from drinking water contamination?
Everyone is at risk from water contamination. However, the very young, the very old, and people with suppressed immune systems are most at risk of becoming ill.
What are the benefits and drawbacks of using chlorine to treat my drinking water?
When using chlorine as the sole treatment method, high doses of chlorine are required for extended periods of contact time. The amount of chlorine required and the time required depends on the temperature and chemistry of the water. If organics are present in the source water and chlorine is used as a treatment method, the chlorine can react with the organics and produce byproducts that create odour and taste problems.
Modern drinking water treatment processes, like those used at many RDCK facilities, use filtration to remove the organics and micro-organisms followed by ultra violet light to kill any harmful micro-organisms that may have passed through the filtration process. Once all the organics have been removed from the water, a very small amount of chlorine is added to maintain the quality of the water as it travels through pipes to your tap. Chlorine in this concentration does not produce odour problems, taste problems or, without any organics for the chlorine to react with, harmful byproducts.
For more information on the benefits and drawbacks of chlorine, please see Health Canada’s website on drinking water chlorination.
How can I remove chlorine from my drinking water?
Chlorine can be easily removed from drinking water using a simple carbon filter (e.g. Brita filters) or by letting water stand overnight in a clean, covered jug.
Can I acquire immunity to the micro-organisms in drinking water?
Immunity is not possible. However, the symptoms of gastro-intestinal illness (e.g. stomach cramps, bloating, gas, diarrhea, etc.) may be reduced with long-term exposure. This desensitization does not fully protect the individual from large and sudden doses of contaminants.
Why is my water system on a Boil Water Notice?
Interior Health issues a Boil Water Notice when a water system’s test results indicate the presence of certain micro-organisms (i.e., coliforms) or pathogens (i.e., E. coli). Boil Water Notices will also be issued as a precautionary measure when work is being completed that depressurizes the water main, which creates a potential pathway for contaminants to enter the water system.
When can I expect the Boil Water Notice on my water system to be lifted?
Only Interior Health can lift or issue a Boil Water Notice. In general, a water system will have to produce two consecutive water samples that show zero micro-organisms.
Can my system become an RDCK-owned water system?
Any water or wastewater system located within the boundaries of the RDCK can submit an Expression of Interest to become a RDCK service. You can learn more about the Acquisition Process here.
Contact Information
Water Inquiries:
Mon-Fri
8:30 am – 4:30 pm
250.352.8161 or 1.800.268.7325
Utility Billing Inquiries:
Mon-Fri
8:30 am – 1:00 pm
250.428.2612 or 1.833.223.2662
24 Hour – Water Emergency
(Balfour, Burton, Duhamel Creek, Edgewood, Fauquier, Grandview Properties, Lucas Road, Rosebery Highlands, South Slocan, West Robson, Woodbury Village, Woodland Heights, Ymir)
250.352.1504
Line breaks, major leaks and water outages.
24 Hour – Water Emergency
(Erickson, Lister, Riondel, Sanca Park)
250.254.1685
Line breaks, major leaks and water outages.