Policies & Procedures

PLEASE NOTE: During COVID-19 there will be no withdrawal or                              cancellation fees. If you are sick - stay home.

 

POLICY NAME	LINK TO POLICY
RDCK Community Services Fees & Charges Policy	500-01-08-RDCK_Community_Services_Fees_and_Charges_Policy [PDF - 482 KB]
RDCK Code of Conduct Policy:	2020-07-10-Code_of_Conduct-FINAL(Updated).pdf [PDF - 196 KB]
RDCK Privacy Policy:	2020-07-10-Privacy_Policy-FINAL(Updated).pdf [PDF - 299 KB]
RDCK Photograph Consent:	2020-07-10-Photograph-Consent-FINAL(Updated).pdf [PDF - 267 KB]
RDCK Membership Agreement	Currently being updated.

WITHDRAWAL FEES POLICY

This policy applies to all recreation and leisure programs offered by the Regional District of Central Kootenay (RDCK) at any of our community complexes, recreation departments or other facilities.

You can withdraw your program registration and receive a full refund without any administrative fee up to 72 hours (3 days) before the program starts.

If you withdraw from the program between 72 and 24 hours before the programs starts, you will receive a refund of your registration fee minus a 10% administrative fee.

If you withdraw from a single-session program or private lesson within 24 hours before the program starts, you will not receive a refund. If the program has multiple sessions, you will receive a refund minus a 25% administrative fee.

If you withdraw from a program after it has started, you will not receive a refund.

If you withdraw from a Specialty, Advanced or Certification course within 7 days before the course starts, you will not receive a refund.

Refunds for program withdrawals due to medical or special circumstances can be requested with appropriate documentation and must be approved by authorized RDCK staff.

Print-friendly version.  |  Updated: September 5, 2019

The content on this page was last updated October 15 2020 at 10:44 AM

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