Policies & Procedures

 

POLICY NAME	LINK TO POLICY
RDCK Community Services Fees & Charges Schedule	Fees and Charges Schedule (effective September 5, 2023)
RDCK Community Services Fees & Charges Policy	500-01-08-RDCK_Community_Services_Fees_and_Charges_Policy
RDCK Code of Conduct Policy:	2020-07-10-Code_of_Conduct-FINAL.pdf
RDCK Privacy Policy:	2020-07-10-Privacy_Policy-FINAL(Updated).pdf
RDCK Photograph Consent:	2020-07-10-Photograph-Consent-FINAL(Updated).pdf
RDCK Leisure Access Program Policy:	500-01-06-RDCK_Leisure_Access_Program_Policy
RDCK Membership Agreements	2023-08-17_Punch-Pass-Terms-of-Use.pdf   2023-06-03_RDCK-Active-Pass.pdf

WITHDRAWAL FEES POLICY

This policy applies to all recreation and leisure programs offered by the Regional District of Central Kootenay (RDCK) at any of our community complexes, recreation departments or other facilities.

You can withdraw your program registration and receive a full refund without any administrative fee up to 72 hours (3 days) before the program starts.

If you withdraw from the program between 72 and 24 hours before the programs starts, you will receive a refund of your registration fee minus a 10% administrative fee.

If you withdraw from a single-session program or private lesson within 24 hours before the program starts, you will not receive a refund. If the program has multiple sessions, you will receive a refund minus a 25% administrative fee.

If you withdraw from a program after it has started, you will not receive a refund.

If you withdraw from a Specialty, Advanced or Certification course within 7 days before the course starts, you will not receive a refund.

Refunds for program withdrawals due to medical or special circumstances can be requested with appropriate documentation and must be approved by authorized RDCK staff.

Print-friendly version.  |  Updated: September 5, 2019

The content on this page was last updated September 11 2023 at 6:57 AM

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