RDCK
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Development & Community Sustainability Services

Emergency Notification System

Emergency Notification System

Register to receive Emergency Notifications
Login to manage your account

Unsubscribe Instructions

VOYENT ALERT!

Voyent Alert offers a FREE user-friendly experience with a smart phone app, along with the ability to receive a detailed map of the affected area. The system also supports text messaging and phone calls.



Managing Your Account

To access your account, go to: Voyent Alert!

Selecting your Locations:

  • Select the menu icon at the top left of your screen and click on My Locations.
  • To change or update a locator Pin position, click and drag the pin to the desired location on the map
  • To add a new location Pin, click “Add Location Button” on the top right of the page or click, hold, and release anywhere on the map you wish to add a new pin. Enter and save the pin label on the pop up menu.
  • To remove a location, click on the pin and press the garbage can icon on the pop up menu.

Unsubscribe:

  • Login first to unsubscribe.
  • Select the menu icon at the top left of your screen
  • click on “My Profile”
  • Select the “Unsubscribe” button at the bottom of the pop up menu.

Important Phone Numbers:

These numbers can be added to your phone directory to ensure that you don’t miss an Alert.

  • Landline notifications: 403-282-0818
  • Text message (SMS) notifications: 25378

More Information

For more information and support on Voyent Alert, such as FAQ’s and video tutorials, visit https://voyent-alert.com/community/.

What is the Emergency Notification System?

The RDCK’s Emergency Notifications System is a mass-notification system that allows the RDCK to send out critical information to residents and visitors in the event of an emergency.

When is it used?

The system is used in the case of an emergency or disaster that requires you to take action; whether that means you need to evacuate or shelter in place. The system will also be used for RDCK Water Notifications, to learn more go to RDCK Current Advisories.

How does it work?

The notification system uses advanced geospatial technology to send personalized alerts based on your selected locations. When you register, you will be given the option of receiving notifications via the mobile app, mobile phone (text and/or call), email or landline. 
The notifications that you receive will include information relevant to the emergency, a map showing the affected area and directions such as shelter in place or Evacuation Orders/Alerts.

Contact Information

250.352.7701

emergency@rdck.bc.ca