Water Meters

Water Metering

The existing Water Bylaw identifies the requirement for all existing Multiple Dwelling Properties, Commercial properties, Industrial properties, Institutional properties, golf courses, Agricultural Land, and recreation facilities shall have a Meter installed by the Owner by December 31 2021, unless otherwise identified in a Board Approved metering plan; and all Single Family Dwelling Properties shall be metered by December 31, 2024, unless otherwise identified in a Board Approved metering plan. 

The Drinking Water Conservation Plan adopted in May, 2019 identifies the requirement to draft an overall Water Metering Strategy that assesses metering feasibility, and provides prioritization and a timeline for potential metering implementation in each individual water system. Metering might not be cost effective or feasible in some water systems. A review is required that includes social, economic and environmental considerations to determine if metering should be or should not be ultimately required in individual water systems. This strategy is targeted to be drafted by year end 2020.

Water metering can provide the following benefits:

  • More equitable water rates
  • Water conservation
  • Reduced energy, cartridge filter and treatment chemicals consumption
  • Deferral of capacity upgrades
  • Improved consumption data
  • Improved leak detection

Universal Water Metering Programs

Universal water metering programs are being implemented in the water systems listed below. Please visit the water system webpages for metering program information specific to the water system.

Reading your Meter and Leak Detection

If your meter is installed in your home/building, you can read your meter at any time. For Balfour Water System customers, customers can view their water use and set "leak alerts" through the portal website service, EyeOnWater. Instructions for signing up can be found HERE.

Information on how to detect leaks on your property can be seen HERE.

Water Metering FAQs

Why is the RDCK initiating metering in my water system?

In many Regional District Water Systems, low stream flows or low levels in water storage reservoirs have been experienced over the summer months. All Regional District Water Systems are subject to Stage 1 water conservation measures during these months, with some systems going to Stage 2 or 3. We have had good compliance with these measures; however metering will help reduce peak demands.  A reduction in overall water demand will also result in a longer lifespan of equipment.

Why don’t you just fix the leaks instead of implementing metering?

The Regional District does fix leaks in the system when they are detected. Significant leaks are fixed as soon as possible. Small leaks might be postponed based on weather and scheduling requirements, particularly if not during a high water demand period.

Small leaks can be hard to find if they are not visible. A small amount of undetected leakage is normal in water systems as leak detection work can be expensive and it is not cost effective to find all small leaks. Metering data can also help find leaks.

Will the RDCK be charging more money for water services when metering is implemented?

It is not the Regional District’s intent to generate more revenue based on metering than would be otherwise planned based on a flat rate system. Metering offers the opportunity for a fairer cost distribution amongst users.

What will my water rates be if metering is implemented?

Metered water rates will be determined well before actual metered rate charges are introduced into a water system. There are many rate structure options available and the Regional District intends to consult with individual water system’s Commission or Community Advisory Committee and customers before implementation. Metered rates can be set after we gain customer water usage data. Mock metered rate bills will be produced before switching to metered rates so that customers can better gauge what their water bills might be.

How will my water meter be read?

Once the metering program is in place in a water system, water meters will be read quarterly, at the end of March, June, September, and December. The metering equipment uses automated radio based meter reading technology. The Regional District has two automated meter reading equipment suppliers. The Balfour water system has Badger/Beacon equipment that is based on cellular technology. Meters are automatically read and data is transferred to a server on a daily basis. Other water systems have Neptune based equipment with 900 MHz radios to transmit data. The 900 MHz band is utilized by many consumer devices such as cordless phones, garage door openers, communications radios, Wi-Fi networks, and other wireless devices. Neptune meters are read by the Regional District simply by driving or walking by properties resulting in a significant amount of labour savings over manually read meters.

How will you know that my meter is reading accurately?

Meters used by the Regional District meet or exceed the AWWA (American Water Works Association) C700 Standard, and have a field-proven record of accuracy, reliability, and long-lasting performance.

Water meters will be maintained by the Regional District. Customer flow data will be reviewed on a quarterly basis to ensure that RDCK water meters are recording information within the standard accuracy range.

Customers can request that the Regional District conduct a water audit where water consumption values are reviewed for the homeowner.

Who will pay for water meter maintenance?

Water meters will be maintained by the Regional District. Customer flow data will be reviewed on a quarterly basis to ensure that RDCK water meters are recording information within the standard accuracy range and to flag potential leaks. RDCK Water Services will also respond to reported water meter problems. The water system will pay for any maintenance costs unless the meter was damaged or tampered with by the property owner.

Will future developments be charged for water meter installations?

All future developed properties in water systems with metering programs will be required to have a water meter installed at the owner’s cost. Property owners who are making changes to their properties should submit a Water Application which can be found on our utility billing webpage.




The content on this page was last updated November 27 2020 at 11:04 AM