Utility Billing

Water rates vary by individual service depending on treatment and distribution infrastructure, asset renewal and operations and maintenance requirements, and the number of accounts serviced.  All water systems are completely self-sufficient and funded by the users of the service.  The only exception is whatever funding may be obtained from federal and provincial grant programs.

The Regional District often collects revenue from both a user rate and a parcel tax.  This parcel tax appears on a homeowner’s annual property tax bill.

Please refer to the Summary of 2021 User Rates to find residential water rate information for your system.

Please refer to the Utility Rates, Fees and Charges Bylaw No. 2767  (and amendments thereto) to find out more details on the Regional District's rate structures.

Pre-Authorized Water Payment Program

The RDCK is pleased to offer our customers an optional Monthly Pre-Authorized Payment Plan for water bills.

Customer Agreement must be completed and submitted to the RDCK with a void cheque or bank account information.

Please phone (250) 428-2612 or toll-free at 1-833-223-2662 or email WaterFinance@rdck.bc.ca for more information.

New Accounts and Account Change

If you would like to apply for a new water service connection, or make a change to your account (including disconnections), please fill out the Water Application form.  When completing the Water Application form be sure to clearly outline the details of the situation/issue, including disconnections or the dwelling is vacant or will be vacant after the water is turned-off after the requested date, etc.  When filling out the 'Description of Change or Adjustment' field be sure to include a 'Specific Request for Action'.

The form can be sent to our office by mail, by fax at (250) 352-9300, or a scanned version could be sent in by email to our utilties department at WaterContact@rdck.bc.ca.

The content on this page was last updated April 21 2021 at 1:58 PM