Utility Services

Water Utility Rates 

Water rates vary by individual service depending on treatment and distribution infrastructure, asset renewal and operations and maintenance requirements, and the number of accounts serviced.  All water systems are completely self-sufficient and funded by the users of the service.  The only exception is whatever funding may be obtained from federal and provincial grant programs.

The Regional District often collects revenue from both a user rate and a parcel tax.  This parcel tax appears on a homeowner’s annual property tax bill.

Please refer to the Summary of 2022 User Rates to find residential water rate information for your system.

Please refer to the Utility Rates, Fees and Charges Bylaw No. 2825 (and amendments thereto) to find out more details on the Regional District's rate structures.

Pre-Authorized Water Payment Program

The RDCK is pleased to offer our customers an optional Monthly Pre-Authorized Payment Plan for water bills.

Customer Agreement must be completed and submitted to the RDCK with a void cheque or bank account information.

Please phone (250) 428-2612 or toll-free at 1-833-223-2662 or email WaterFinance@rdck.bc.ca for more information.

New and Existing Water Service Requests

To submit requests for the following services, please complete the online form found HERE:

  • New Water Service Request
  • Temporary Turn Off/On
  • Subdivisions/Developments
  • Meter Installation Request
  • Service Disconnection/Account Deactivation

You may also request a hard copy form to complete and submit to WaterContact@rdck.bc.ca by contacting our office at 250.352.8161. You can also submit the form via mail or fax at 250.352.9300.

Change of Water Use/Billing Adjustment Request

For requests to make adjustments on your water utility account or to let us know if your water use has changed, please complete the online form found HERE.

You may also request a hard copy form to complete and submit to WaterContact@rdck.bc.ca by contacting our office at 250.352.8161. You can also submit the form via mail or fax at 250.352.9300.

Examples of adjustments and changes include:

  • Addition of a dwelling unit to a property
  • Removal of a manufactured home from a property
  • Addition of a legal suite that contains cooking, eating, living, sleeping, and sanitary facilities
  • Addition of an Air BnB unit that contains cooking, eating, living, sleeping, and sanitary facilities
  • Installation of a swimming pool greater than 5,000 liters (Erickson/Lister only)
  • Mobile housing units set up for long-term occupancy greater than 90 days per calendar year

Change of Ownership/Address

To inform us of a change of ownership or change of mailing address, please complete the online form HERE.

You may also request a hard copy form to complete and submit to WaterFinance@rdck.bc.ca by contacting out office at 250.428.2612 or toll-free at 1-833-223-2662. You can also submit the form via mail or fax at 250.352.9300.

Please note that a change in mailing address must also be completed with BC Assessment by the registered owner as the Regional District obtains all property information for its database from BC Assessment. To contact BC Assessment, please visit https://www.bcassessment.ca/property/contact or call 1-866-825-8322.

The content on this page was last updated April 27 2022 at 3:14 PM