*New Water Notifications Service

The RDCK has rolled out a new water notifications service. The service will notify water users of water quality advisories, system maintenance activities and water conservation measures.

Water users can choose which water system that they wish to receive notifications for, plus how they would like to receive notifications: by telephone call and/or text message.

Click here to sign up for water notifications!

 Current Water Advisories

Please visit Current Advisories to see Boil Water Notices and Water Quality Advisories currently on RDCK water systems.

 Water, Water, Everywhere....

The Regional District currently owns and operates 19 water systems. Locations can be seen on the RDCK Water Systems map.

For more information on RDCK water systems please visit the RDCK Water Systems webpage.

Billing and Account Changes

Water rates vary by individual service depending on treatment and distribution infrastructure, asset renewal and operations and maintenance requirements, and the number of accounts serviced.  All water systems are completely self-sufficient and funded by the users of the service.  The only exception is whatever funding may be obtained from federal and provincial grant programs.

The Regional District often collects revenue from both a user rate and a parcel tax.  This parcel tax appears on a homeowner’s annual property tax bill.

Please refer to the Summary of 2017 User Rates to find residential water rate information for your system.

Please refer to the Utility Rates, Fees and Charges Bylaw (and amendments thereto) to find out more details on the Regional District's rate structures.

Please refer to Bylaw 2470  to find the terms and conditions under which water from the Regional District of Central Kootenay Water Systems may be supplied, used and regulated.

Pre-Authorized Water Payment Program

The RDCK is pleased to offer our customers an optional Monthly Pre-Authorized Payment Plan for water bills.

Customer Agreement must be completed and submitted to the RDCK with a void cheque or bank account information.

New Accounts and Account Change

If you would like to apply for a new water service connection, or make a change to your account (including disconnections), please fill out the Water Application form.

These forms can be sent to our office by mail, by fax at (250) 352-9300, or a scanned version could be sent in by email to our utilties department at WaterContact@rdck.bc.ca.

Drinking Water Services FAQ

Why are changes being made to my water system?

Many of BC’s water systems are in need of infrastructure upgrades and/or replacement. The changes planned for many RDCK water systems are intended to correct the problems that are related to age and years of use.

Why are there sometimes contaminants in my drinking water?

Many water systems in BC draw their drinking water straight from surface sources. Many micro-biological contaminants occur naturally and are part of a functioning ecosystem. Other contaminants are the result of metals leaching from the ground or from the introduction of fecal matter from livestock or wildlife.

Who is most at risk from drinking water contamination?

Everyone is at risk from water contamination. However, the very young, the very old, and people with suppressed immune systems are most at risk of becoming ill. 

What are the benefits and drawbacks of using chlorine to treat my drinking water?

When using chlorine as the sole treatment method, high doses of chlorine are required for extended periods of contact time. The amount of chlorine required and the time required depends on the temperature and chemistry of the water. If organics are present in the source water and chlorine is used as a treatment method, the chlorine can react with the organics and produce byproducts that create odour and taste problems.

Modern drinking water treatment processes, like those used at many RDCK facilities, use filtration to remove the organics and micro-organisms followed by ultra violet light to kill any harmful micro-organisms that may have passed through the filtration process. Once all the organics have been removed from the water, a very small amount of chlorine is added to maintain the quality of the water as it travels through pipes to your tap. Chlorine in this concentration does not produce odour problems, taste problems or, without any organics for the chlorine to react with, harmful byproducts.

For more information on the benefits and drawbacks of chlorine, please see Health Canada's website on drinking water chlorination.

How can I remove chlorine from my drinking water?

Chlorine can be easily removed from drinking water using a simple carbon filter (e.g. Brita filters) or by letting water stand overnight in a clean, covered jug.

Can I acquire immunity to the micro-organisms in drinking water?

Immunity is not possible. However, the symptoms of gastro-intestinal illness (e.g. stomach cramps, bloating, gas, diarrhea, etc.) may be reduced with long-term exposure. This desensitization does not fully protect the individual from large and sudden doses of contaminants.

Why is my water system on a Boil Water Notice?

Interior Health issues a Boil Water Notice when a water system's test results indicate the presence of certain micro-organisms (i.e., coliforms) or pathogens (i.e., E. coli).

When can I expect the Boil Water Notice on my water system to be lifted?

Only Interior Health can lift or issue a Boil Water Notice. In general, a water system will have to produce a consistent series of water samples that show 0 micro-organisms.

Can my system become an RDCK-owned water system?

Currently, the RDCK has a moratorium on accepting new water systems.

The content on this page was last updated July 20 2017 at 10:18 AM