RDCK to implement new notification system for emergency alerts and water advisories

Nelson, BC: The Regional District of Central Kootenay (RDCK) has teamed up with Voyent Alert! to introduce a new notification system for emergency alerts and water advisories. The notification system is used to send alerts to residents, businesses and visitors during critical events such as wildfires, flooding or any other emergency situation. The service will also be used for water advisories on all RDCK water systems.

 for Voyent Alert!

It is easy to use and compliant with The Personal Information Protection and Electronic Documents Act which supports fully anonymous user registration and user privacy.

Voyent Alert! will replace Connect Rocket Messenger. As of today, you can sign up for the new system. On July 21st Connect Rocket Messenger will send you a final message directing you to sign up with Voyent Alert!, and will then be discontinued. For those on a RDCK water system, you will receive information on how to sign up for the new Voyent Alert! service.

Voyent Alert! is FREE and offers a user-friendly experience that delivers emergency notifications via a smart phone app, text message, voice call or email. Each notification will provide a personalized map, distance and direction from an incident, important safety information, and any next steps required. This will provide RDCK residents with relevant information, allowing them to make better, more informed decisions. Advanced capabilities ensure notifications are sent only to relevant users.

“We had been looking to upgrade our emergency notification system and Voyent Alert!’s streamlined platform, featuring GPS technology, ensuring messages are getting to the right people at the right time was the biggest attraction,” said Chris Johnson, RDCK Emergency Operations Centre (EOC) Director. “This is our quickest method for notifying the public of any emergency situation in a timely manner. We encourage everyone throughout the RDCK to take the time to sign up.”

In an emergency it is imperative to receive trusted, timely and accurate information to ensure the safety of you and your community. Voyent Alert! uses advanced geospatial technology to send personalized alerts for emergencies and non-critical notifications related to the RDCK. With Voyent Alert! you will receive personalized communications based on your preset locations. The feature enables our Emergency Management team to communicate emergency information such as evacuation orders, evacuation routes and other critical information only to residents whose preset locations are within the affected zone. The RDCK will continue to use other forms of communication as well, including its website, social media and hand delivering notifications for evacuation orders and some evacuation alerts.

The RDCK Water Notifications will also be supported by the Voyent Alert! system. Residents who are connected to a RDCK water system will have the option to receive all water system related notifications.

For more information go to www.rdck.ca/emergencynotifications

Incorporated in 1965, the Regional District of Central Kootenay (RDCK) is a local government that serves 60,000 residents in 11 electoral areas and nine member municipalities. The RDCK provides more than 160 services, including community facilities, fire protection and emergency services, grants, planning and land use, regional parks, resource recovery and handling, transit, water services and much more. For more information about the RDCK, visit www.rdck.ca.


For media enquiries:


Dan Elliott

Communications Coordinator

Regional District of Central Kootenay

Tel: 250-354-3476

Email: delliott@rdck.bc.ca





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The content on this page was last updated July 8 2020 at 1:22 PM